There may also be a £9. 95 setup cost depending on the package. The "Activate" button on my Product management page is still live but if. BT. Have there been situations where BT have provided 'new' customers with a 4g hub while waiting for the delayed FTTP installation problems to be resolved, or is this only available to Halo customers? Another expensive option under consideration is to keep the Sky FTTC and phone line, and order BT Full Fibre and Digital Voice with a new telephone. Activation most likely Friday but you can check with the FTTP team. . I called again today, waited more than 30 mins to talk to someone. If you’d rather speak to a human, you can use the live chat feature on the BT website or call 0800 800 150. @Louise_E, We've been there: 1) spend an hour on hold, 2) get through to be told you don't know anything, 3) and it's BT's fault (at the last minute) 4) you assure us of a call back the next day with an update 5) late in the day, we stop waiting and call the telephone team again, 6) return to step 1. New customers can add Xbox Game Pass Ultimate when their broadband starts, and existing BT Broadband customers can add Xbox Game Pass Ultimate at any time (unless during. Find out how to activate your SIM, fix common problems and get the most out of your phoneGot total broadband and phone installed yesterday, engineer came round, fixed the line, postie turned up with the hub. Choose a topic. Please follow the instructions provided in the private message that I've just sent to you. Re: Activation Date/BT already a nightmare. “You are experiencing broadband connectivity issues, please go to Settings > Setup > Network to check your setup”. My second order was not made correctly and whilst the third order has gone through, my Sports channels keep dropping out and no one knows why. Broadband activation issue. 2) If Fault not fixed until 5 November, clock starts ticking 2 working days after fault reported on 28 Oct, so from 31 Oct - 5 days x £8 (plus £8 as not fixed by 30 Oct) = £48. skip to search. Home phone including Digital Voice; BT. BT had a date of 15th September, the guy in the Vodafone store near me said they can definitely do 14th September and he can even see that on the screen. We moved from Sky to BT after they failed to activate our broadband. Was told the service will be activated on 5th August 2021 by an Engineer. I have tried to order Broadband only connection from BT I did this on 30th of November and was given an activation date of 14 Dec A few days before that a warning appeared on the order page, that something was wrong, but a team of specialists was working on it and the activation would still happen o. 2 Replies 161 Views. ADSL/Copper broadband; BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; BT TV. I am sorry again for the problems activating discovery+. . Re: Broadband Activation Delayed - Latest. Stream eye-opening documentaries, must-see reality, and exclusive Originals. Activating your Sky Broadband. Sign in to discovery+ on a BT TV device. Every time I am told to. Track my order >. . The Phone lines socket is to connect a phone to if you use the Broadband Voice phone service, however if this is mistakenly connected to a phone line it can induce a buzzing noise on the line. That's not happen. . Home phone including Digital Voice; BT Mobile; Email. Order Vodafone broadband Supportfast 100 on 12th October with activation on 26th which is all great, got all the emails etc, router arrived. Annual price changes and terms apply. this Black Friday. The phone number will not show on the checker as it does not come over copper. . With TNT Sports and discovery+ Premium included in every sport package, you can enjoy a wide range of sports and entertainment content. Activation date was set for 7th of October. Joining BT from another service provider? You can connect your devices to use Hybrid Connect, but don't plug your. For more information, press Dismiss". Region No. I've spoken to complaints and they suggested that there is an issue with the exchange, but nobody seems to be able to explain what the issue is and how it is going to be resolved. Hi all, I've just moved house and have had my BT phone and broadband transferred to the new house. Openreach deal with all providers apart from Virgin Media, who have their own staff shortages at. . A further five days will be needed to connect your broadband. 99 for line installation in 2022 (Uswitch survey of 2,003 broadband users, August 2022). Try our broadband speed tips. Low on minutes, data or texts?Hi I understand your disappointment at this problem with your broadband activation. BritBox is an on-demand streaming service for UK TV boxsets. One email in the morning to confirm that im being connected. Quality of ServiceFirst of all apologies for the long post but here goes. Chat is available between 7am and 10:45pm, 7 days a week. Hi all, I am posting here as my last resort. 33 for each calendar day that the service is not repaired: Missed appointmentsExisting BT Sport customers won’t need to do anything differently. . BT TV Box Pro, TV Box Mini): Go to the app store on your TV and install the discovery+ app. YouView from BT; BT Sport on TV, Online player or App; TV Content including BT Sport; Home phone & Mobile. We set up the hub and waited all day,. If there are no lights, check the power cable is in firmly, and connected to the mains. Sounds like you have a very similar issue to me regarding activation and going through the forum here it seems to be a very common theme from BT not providing activation when they say they will and we end up waiting weeks. Sky activation update says: - to be activated on 16th. come the 26th October, I plugged in the router just like I did for BT broadband that Vodafone is now replacing. . The broadband connection has NOT been activated till now and I have been on the phone with a different customer service person every other day for the last 10+ days. When it comes to broadband (as well as TV and phone packages), there’s the network that carries the data and then there’s the broadband and TV bundles that you order for your home. It’s our way of saying thank you. YouView from BT; BT Sport on TV, Online player or App;. Free P&P and no upfront costs. BT have been no help at all just saying this is a problem with openreach. nothing on Thursday. If same thing happens to me I will just cancel straight away. Broadband Extras & Apps from BT. YouView from BT; BT Sport on TV, Online player or App; TV Content including BT Sport; Landline & Mobile. . My broadband and phone was supposed to activate 4th April. I recently moved home and they said it would take approximately 10 days for the address Select your hub BT Smart Hub 2 BT Smart Hub and Ultra Smart Hub BT Home Hub 3 BT Home Hub 4 and 5 Activation date You should receive an email or text from us confirming your activation date. com over the next 3 months though - offers come up frequently, and there's no rush to move straight away. 2. 5 days a. Openreach are short of staff this time of the year, with people on leave. . Stay on the screen with the 6-digit code while you grab your phone or. Broadband service has been satisfactory since my connection on 17 Aug. Only on EE. If you are still having. com and include your BT ID and BT account number in the email. 76 - 02/12/2020. It is common for some problems to be reported throughout the day. . Ask the BT Community. - theres an issue with you account. 19-05-2023 11:22 AM - edited 19-05-2023 11:23 AM. The representative told me they are chasing with Open reach team and I called the next day I got the same reply. So I signed up to BT infinity, as BT have all the lines. . Re: FTTP Activation Problems (wrong serial number?) all the FTTP problems are dealt with the FTTP TEAM 08005874787. Find out about any planned maintenance work or known network issues that may be affecting services in your local area within the UK. The engineer came and there was no issues raised however the activation did not occur. My activation date was on the 5th of November. Automatic Compensation. TalkTalk. Customer Service: Ensuring your broadband provider has good customer service means if you experience any issues you’ll be in safe hands. This might happen because your BT Broadband is new, and your service isn't live yet. Dialling the 08005874787 number some on here suggest. The letter also stated that "Your broa. You should not have contacted Sky to cancel, BT (or any ISP) would have handled that. Announcements, Guides & Community Updates; The Lounge; BT. No upfront costs. If you’ve spoken to a phone or broadband provider and they’ve said you can’t order this, please get in touch with us. Go to solution. We were with sky and switched to BT and we have been informed by that our broadband will be on the 4th of December. Solved: I have recently switched to BT from Plusnet. Someone over the age 18 (who can approve any work needed) will need to be home for the appointment slot as well as a few hours after, in case you’re the engineer arrives towards the end of the slot. BT customer service phone numbers (broadband, mobile or phone line) problems. An engineer will visit your home within the confirmed time slot we’ve given you to install the new line. BT Home Hub 4 and 5. However, there is usually a £9. On 17/06 BT support team told me that there is a glitch in the orde. . Right so after a lot of contemplation I took the plunge of moving to BT for the first time and I am not starting to regret it. Download the My BT app today to get more from your account and products and services. The only place to watch the UEFA Champions League, UEFA Europa League and UEFA Europa Conference games in addition to Premier League matches, Premiership Rugby and access to Eurosport 1 and 2 and discovery+. Technician: No extra cost – If QuickStart’s unavailable. . Hello, I changed my broadband from Fibre 1 to Fibre with BT Halo 3 and turned off landline. . There may also be a £9. . Today is 12th of September We are still without Internet. to dept. Attempt to phone BT to report that the line is still not active. com & Community; Broadband. @khawars, I can well accept it's probably Openreach's fault (such is their reputation and my view of them), although I can't rule out the possibility that Vodafone are simply terrible at getting it organized and blame them. . Openreach deal with all providers apart from Virgin Media, who have their own. So if we’re late when activating or repairing your connection, or if we miss your engineer appointment, you’ll automatically get compensation. You should be able to. Scam alert: COVID: The UK-GOV has issued a payment of £349. OR. Confused about broadband activation. Thanks for posting back @haggisbasherman. See how to fix common issues with broadband, wireless connections, speed, email, forgotten usernames and passwords and more. I had an activation date of Apr 26th, but there is no connection. Hi Guys, Decided to switch to Vodafone broadband due to them being much cheaper than BT and could provide it as quick as BT. . For the home For business and public sector For global businessAnd if you're an existing BT customer, you can start receiving all the Hybrid Connect benefits right now. Our BT Mobile contracts are mainly 12 months for SIM Only and 24 months for handset plans. When I got the keys just over a week ago I realised all the openreach kit was already installed so called up the fibre connections team who checked with. Stay on the screen with the 6-digit code while you grab your phone or. Solved: Any advice/help on how to proceed would be welcome. Having left Virgin Media as I had ended my contracted term and they wouldnt offer me a new deal less than £47, I ordered Vodafone as a long term mobile customer. Was meant to get my broadband Activated today but idk if I should wait because I don’t think I will getting online today been waiting for this weeks. BT. 99 delivery charge. Learn about BT Sport, available with Broadband. We moved from Sky to BT after they failed to activate our broadband. Welcome to Hybrid Connect. The adviso. We ordered the BT infinity 1 package. You can call 0800 443 311 to get through to an automated phone line which you can use to: Pay your bills. Change the playing field, expect problems. Email; Billing. As a new BT customer, I tried to "Activate" BT Cloud on my account a couple of days ago. BT outages reported in the last 24 hours. £39 per month. Hi. I have tried to order Broadband only connection from BT. Fix a problem Fix broadband problems Broadband and wi-fi Improve your internet connection, whether it’s slow or you can’t connect. 2. You can set up. Options. Our telephone and broadband line were set to be activated on Friday 29th August but were not activated due to problems encountered on BT's side during the process. BT had a date of 15th September, the guy in the Vodafone store near me said they can definitely do 14th September and he can even see that on the screen. . To check your mobile signal status, use the EE coverage and network checker. Landline; BT Mobile; Email. If you check for dial tone after the 8th, and check the number, you will be able to determine when the phone line has been changed over, then its just a matter of. problem! I ring BT at first they say openreach haven’t completed all there work which I explain they have, which they then confirm openreach have indeed done everything, i was then. 99 per month for months4-24 24 month contract. Check if. I'd recommend unplugging your router or switching it off until we've confirmed your broadband's ready to use, because plugging it in too early can occasionally cause problems with the router automatically finding the right details to connect to the internet. From the UK: 0800 800 150 (free from landlines, mobile costs may vary) Lines are open from 8am-9pm UK time on Monday-Friday, then 8am-8am UK time on weekends and UK bank holidays. BT are supposed to activate my home broadband on 15/06 . During this time, it's your legal right to cancel for free, for any reason. It should have been so easy given that the switch didn't require an engineer. I am without a landline and broadband for the. 0 Ratings. BT BROADBAND AVAILABILITY CHECKER: Telephone Number on Exchange LAISTERDYKE is served. So if I ordered it that day, the soonest I could get connected was on 12th Sept. LukeH2022. Xbox Game Pass Ultimate Add-On (the “Xbox Add-On”) is an Add-On for existing BT Consumer Broadband customers and provides you with access to the Xbox Game Pass (for use on games console and Windows 10 PC), Xbox Live Gold (for use on games console only) and Cloud Gaming (beta) (for use on a compatible. My engineer visit and activation date was scheduled for 26/7/23. Re: Activation Date/BT already a nightmare. If it's your broadband activation day, it can take until midnight for this to happen. . This is annoying as my husband is a gaming YouTuber so he needs to be online to play the games. Once completed you could have requested a new phone number. A landline or broadband customer would be entitled to compensation if… Amount of compensation; Delayed repair following loss of service: Their service has stopped working and it is not fully fixed after two full working days. Here's how to sign in on your BT TV device (e. . My Broadband. So I made a phone call today to activate it, then in the p. Until today I paid for Sky ADSL2+ broadband for her. BT Fibre broadband / BT activation date passed. So, reading other posts, I am not alone with my recent activation issues. The only BT Employees are the forum moderators. . He gives me a router to take home and I cancel with BT. BT Fibre broadband. This is just a customer to customer help forum, everyone here, including myself, are just customers. If you already have a BT ID linked to your BT service, you would need to use a different email address when setting up the BT ID for your EE BT Sport service. Get help with your BT broadband. 15th December old BT broadband line disconnected. . Hello I hope someone will be able to help or offer advice on how I can try and gain clarification or resolve the following issue. So I ordered BT full fibre 60MBPS on 25th August for new flat i moving to this weekend (Tenants moved out 22nd august) Activation date 9th sept (not happened) Router arrived that day. . To change the activation or start date for your order, please use Chat (during office hours) on the Track your order page. BT. I ordered broadband at the end of June with an activation date of July 11. it should be done any time up to midnight (been saying this since 16th). No upfront costs. Pay only £1/month for the first three months, then just £18/month thereafter. BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi. He gives me a rout. Since then and currently speed has reduced to c 11Mbps. If we can’t activate your broadband remotely, we’ll book an engineer to install your line. You should be able to contact BT via this page here: Contact BT | Call us or chat online | BT Help. 1. So, following the problems on line activation day (the 22nd) which turned out to be a line fault that was then fixed by my existing supplier, I am still unable to connect to my Plusnet broadband service, I have no broadband at all! I have been in touch with Plusnet on several occasions, last Saturda. 20-02-2023 04:51 PM. On the day of activation, connect your new router to the master phone socket. My order is still listed as open, and I've not received any notifications to alert me to any problems, so should I expect this to resolve it. I bought two new Advanced Digital Home. Our broadband has been cut off and we have been calling since the 4th everyday and all we are told is “wait until mid night” and nothing happened. Set it up and waited for it to be activated, all last night and this morning nothing but a flashing orange light. Sim only deals. ADSL/Copper broadband; BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; BT TV. That is where your problem started. Hi all So I’m back again, my broadband has arrived I have hooked it up correctly, to then find steady orange light. . I've just got of the phone to customer support having been told that there was a 'problem. You’ll still need to give 2 weeks notice before your moving date. Full Fibre’s rolling out across the UK, with thousands of homes connected everyday. You might see an "Activate discovery+" at that point. During the current promotion (November 2023) BT is also offering any Xbox users who choose the Full Fibre 500 and Full Fibre 900 packages an Xbox Game Pass Ultimate from six to 12. One is normally enough but we can send up to two more discs to cover your home. Re-installed McAfee and now I cannot activate the sofware. . Reading the posts above, it sounds like many others have had the same problem as me. My installation date was 26th October and fair enough the openreach engineer turned up and installed me a new line and box ready for connec. Connect to our 4G mobile network for browsing, streaming and downloading. Order 13th Auguest for a line install and act. The sales person said he will make the new order. If your BT broadband home network is playing up, you're not alone. Or take a look at one of our videos. . , that beats the 1mb we currently get. No need to contact your current provider – we’ll do that for you (unless you’re with Virgin Media*). I called bt again and was promised it would be on by midnight on the 22nd. Select Activate on BT Virus Protect. The best way forward is to call our Broadband Team directly on 08080 034 515 and we'll look into this for you. Watch shows from the BBC, ITV, Channel 4 and Channel 5 in one place and ad free. When your HALO2 service stops working one gets a mini-hub to restore some connectivity. You should have the BT Smart hub 2. In most cases we can switch on your broadband without you needing to be home. The representative told me they are chasing with Open reach team and I called the next day I got the same reply. The box is around 13cm x 11cm x 2. Track your order and delivery. Yesterday was my activation day and I waited in for the engineers. Had BT business and changed to BT Retail with line upgrade to 120mb (ish), bt tv thing and standard phone line. . 99/month when bundled with Fibre 1 superfast broadband thereafter. I had ordered a BT broadband connection on the 24th May and it was supposed to be activated on the 3rd June. Only BT Complete Wi-Fi gives you reliable wi-fi in every room or £100 money-back guarantee. BT TV includes NOW (giving you access to all the Sky channels), Netflix and discovery+, which means you get much more value all contained within one bill, helping you to manage your money more effectively and here’s the best. However, sometimes these. BT however has failed too, our landline is working but our broadband is not. You might see an "Activate discovery+" at that point. My original order was cancelled for no reason. I have tried to order Broadband only connection from BT I did this on 30th of November and was given an activation date of 14 Dec A few days before that a warning appeared on the order page, that something was wrong, but a team of specialists was working on it and the activation would still happen o. com and include your BT ID and BT account number in the email. , that beats the 1mb we currently get. You can follow the status of your broadband activation by tracking your order online, or via the My BT App. Advanced Digital Home Phones. Shortly afterwards i received the reward card and it stated on there to await the activation code. I moved into a property mid May, and ordered phone and broadband with Zen. I called bt again and was promised it would be on by. . 5 days x £5 = £25. BT Virus Protect app. Scam Alert! NHS Text about the COVID vaccine - 06/01/2021. A SIM arrived on Friday (5 days after the initial order). Full Fibre, also known as FTTP (fibre to the premises), is built on the UK’s most reliable broadband technology. Missed engineer appointments - multiple times. You need a working BT Retail phone line before the broadband task can be issued, as its needed as part of the commisioning process. 11. Call BT. I am currently in the process of switching from BT to Sky. I was watching a Twitch stream at the time it went down. Hi, I recently ordered an upgrade to my broadband from ADSL to FTTC but the activation date of 30th January has now passed, and I'm still connecting with ADSL. BT customers can watch on 2 devices at once (as long as one is a BT TV Box and you start streaming in the correct order), or 3 if you have NOW Boost. A master socket is the main socket for the phone line in your home, not an extension socket. Provided the commissioning test passes, you will be told that your service is now active. ADSL/Copper broadband; BT Fibre broadband; Broadband Extras &. 16th December - Not c. Have tried to no avail via online chat, phone, Facebook, Twitter to resolveDiscover your broadband extras. ADSL/Copper broadband; BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT. To take your BT services with you when you move home, please let us know you're moving. £9. Close Broadband menu Mobile Phones SIM Tablets & Laptops Brands Accessories SIM Activation Manage Close Mobile menu Protect Protect Smart Home Insurance Smart Tech Close Protect menuNew Full Fibre’s something different. Contact us. com & Community; Broadband. Personal; Business; Find a store Network Status Checker Mobile Mobile Phones. 00 per month for months1-3 £40. With BT Service Status you can check your BT Broadband, Landline or TV is working. broadband activation has been delayed for 2 weeks. Until today I paid for Sky ADSL2+ broadband for her. If this doesn't help for quick fixes to common issues head over to our broadband connectivity pageRe: Delayed and delayed activation. To sign in on your BT TV device, follow the steps below. 18 month contract. Hi, I’m hoping someone might be able to help or shed some light on my problem. Hi all, Ordered my hub on the 11th November and it was delivered on the 18th. My phone line activated as expected, but not the broadband. Press the Power button again until all the lights come back on. YouView from BT; BT Sport on TV, Online player or App; TV Content including BT Sport; Home phone & Mobile. New 24-month BT Broadband contract required. We’ve spent hours on the phone and ea. Not getting broadband speed that BT promised? Problems with BT phone and broadband. Why am I having problems adding BT Virus Protect to. Connecting to broadband for the first time. Funnily enough, every time it gets tested by either the BT bot or BT employee it works spot on, no faults or dropout detected, as soon as test is finished router will drop out without a fail and router flashes orange lights. Reset, change or get help with your login details. However what really concerns me is that yesterday I got a text from BT saying that there was a new problem. Once completed you could have requested a new phone number. It doesn't mean there's anything wrong with your broadband. This will help to keep you safe while browsing online. g. Once you're connected, open the app and log in with your BT ID. TNT Sports on Sky TV with BT Broadband: For UK residential BT Broadband customers. If you don’t have a mobile phone or are in an area with no mobile signal, please contact us on 0330 1234 150. You should receive an email or text from us when it’s activated. This was closely followed by Stockon-on-Tees, with a download speed of 166. ADSL/Copper broadband; BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; BT TV. Nothing had arrived by Wednesday morning's post so I phoned and they said another SIM would be sent out. If you don’t have a mobile phone or are in an area with no mobile signal, please contact us on 0330 1234 150. that shouldn't be an issue (having just performed a speed test here, on a different. My TV. .